![]() ![]() Protect your personal information: As a general precaution, do not give or send your name, bank account details, or any other personal details to anyone if you are unsure as to whether they are an authorised representative of Samsung. Choose a strong password that is difficult to guess and use multi-factor authentication wherever possible. 3.Change your passwords regularly: We recommend updating your passwords regularly. Please make sure to double check the email or website address when replying to emails or completing online forms. Check the sender details: Email communications sent by a Samsung representative will always carry the or domain addresses. ![]() If you receive any suspicious emails or messages, please take care before responding. However, Samsung will never ask you for your credit card details by email or ask you to buy a gift card or deposit money into a personal bank account. Beware of phishing emails: Samsung’s customer service team or an authorised service centre on Samsung’s behalf might contact you by email or telephone to arrange for a resolution of issues that you have brought to Samsung’s attention. Below are some tips to assist you in ensuring that you are dealing with Samsung or an authorised Samsung representative: 1. Generally, consumers should be vigilant when dealing with third parties via email, the internet (including social media and private messages sent to consumers on social media), telephone and SMS. “$800,000 Lottery Winner” - Social Media Given the frequency of incidents such as those above, Samsung would like to raise awareness about the variety of ways in which unauthorised third parties represent themselves as being authorised by Samsung in an attempt to obtain your personal information or exploit you for financial gain. ‘Test & Keep’ Samsung Washing Machine SMS Scam URL: These incidents generally carry Samsung’s name and logo and appear (at face value) to be authorised communications from Samsung. Below are some examples of scams that consumers have reported to Samsung. Scam warning for Samsung Electronics Australia customers With the recent increase in scam, hoax and phishing incidents occurring in Australia, Samsung Electronics Australia Pty Ltd (Samsung) wants to remind you of some practical tips you can take to identify and avoid scams. ![]()
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